Modern advances in technology over recent years has improved the ease at which employees communicate at work. However, with this ease can come with a disregard to observe some key principles.
The ten tips below (Re: Fremont College) provide excellent advice on how effective communication can increase productivity & performance.
- Communicate face-to-face whenever possible
Companies have been relying on email as a primary method of communication for the past several years. Electronic communication can have a detrimental effect on any type of relationship, especially relationships with co-workers. - Provide clear information
Workplace communication involves passing information from one person to the other. If you do not communicate clearly and accurately, it can cause confusion instead of clarity. - Combine verbal and nonverbal communication
If you want to become a more effective communicator, you need to understand the importance of nonverbal communication. - Don’t just hear – listen
Listening is an important communication skill that many people do not possess. Most conflict is a result of poor listening. In order to share information with another person, you have to hear what is being communicated. - Ask questions
Asking questions not only shows you were listening, but also confirms that you understood the other person. You can also use questions to gather additional information and help you understand the conversation. - Handle conflicts with diplomacy
If you feel someone misunderstood something you communicated, talk to him or her about it as soon as possible. Doing so can prevent unnecessary resentment and loss of productivity. - Refrain from gossip
If your co-workers have a habit of gossiping about others in the office, simply listen and smile, and get back to work. Gossiping gives people a negative impression of you. - Avoid being personal with your co-workers
Be aware of disclosing too much personal information to the people you work with. Aim to be friendly, yet professional. - Avoid discussing controversial topics
Try to keep the topic of conversation in the workplace neutral. Refrain from discussing politics or other controversial topics in the office to prevent offending anyone. - Offer positive feedback
If your co-worker performs a task well, tell him or her. Providing positive feedback is a great way to improve workplace communication. It also helps people view you more favourably and encourages open communication.
Please see below links to some of the communication skills courses that are regularly requested by our clients. Get in touch for more information or to discuss your requirements in more detail – info@dev.futureproof-training.co.uk or 01623 409 824.
Effective Communication Skills
Emotional Intelligence in Practice
